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Payment, Shipping and Charges
All products leave securely packaged and in perfect order. Orders are generally confirmed and shipped within
three working days (M-F) after payment has been received. Buyers will receive a shipping confirmation and
related tracking number via e-mail. A reception signature will be required on all package deliveries. Please
ensure that shipments are addressed to an address where someone will be available to sign for reception of the
package. No shipments will be done to PO Boxes and APO/FPO addresses. Contact ANNEVANLAETHEM in case
of delivery problems or delays.
All prices are in EURO and include cost of shipment. Payments are internationally accepted via Paypal or bank
transfer. Buyers who prefer paying via bank transfer can contact ANNEVANLAETHEM and the neccessary details
will be provided. Any and all duties and customs charges that may be incurred are at the buyer’s expense.
Return Policy
All items are described and photographed as well as possible in order to correctly inform buyers and minimize
returns. Please read and watch them carefully before purchasing. Be aware that ANNEVANLAETHEM cannot be
held liable for color impressions since these are influenced by computer screen quality. If additional
information is needed, please contact us before purchasing. In case a purchase is not to the buyer’s
satisfaction ANNEVANLAETHEM must be contacted within 14 days of receipt of goods; a solution will be
investigated. If a return is agreed, the item must reach ANNEVANLAETHEM within 5 days of return agreement;
returns will only be accepted if not worn, altered or washed, with all tags attached and original receipt of goods
included. If these return requirements are not met upon receipt of returned goods, ANNEVANLAETHEM has the
right to deny refund. Return shipping fees are to the account of the buyer and are not refundable. Return
packages must be sent back prepaid, via traceable carrier and insured for the full amount of the merchandise.
ANNEVANLAETHEM is not responsible for missing return packages and will not refund if the item was lost or
misplaced due to the shipping service. Correctly returned items will be refunded within two weeks.
terms & conditions